Support
Last updated August 12, 2026
Quick answers to the issues DJs actually hit. Can't find yours? Email support@arixova.app — include the email on your account and a screenshot if you can. We answer within one business day (usually faster).
My set generation seems stuck or failed — what do I do?
Stay on the generating screen for up to two minutes — large sets pass through research, architecture, and verification stages. If it errors, tap retry; partial progress is preserved. Repeated failures usually mean you've hit your plan's daily generation limit (shown on Account → Usage) or a temporary provider issue — try again in a few minutes.
How do I import my music library?
Library → Import accepts three formats: CSV (title, artist, optional BPM/key), M3U/M3U8 playlists, and rekordbox XML (rekordbox → File → Export Collection in XML — also the format Engine DJ uses). rekordbox XML carries the most metadata (BPM, key, genre, rating).
Does Arixova upload my audio files?
Never. Audio analysis (BPM, key, structure, cue intelligence) runs entirely on your device in the browser. Your audio never leaves your phone or laptop — only the analysis results are saved to your library.
How do I change or cancel my plan?
Account → Billing opens the Stripe customer portal: upgrade, downgrade, update your card, or cancel. Cancellation keeps your plan active until the end of the paid period; your sets stay saved on the Free plan.
How do I export a set to my DJ software?
Open any saved set → Export. Exports include the ordered tracklist with absolute timing, per-track cue map, and transition notes in formats your DJ software can read.
What is Live mode?
Live mode is the performance view for gig time: the current track, what's next, your cue map, and fail-safe recovery options — designed to be glanceable in a dark booth. Open any saved set and tap Live.
The Architect suggested a track I don't own or a wrong version — why?
Every value in a plan carries a trust mark: VERIFIED_AUDIO (analyzed from your own file), researched (found via current music intelligence), confirmed, or estimated. Estimated values are the Architect's best guess — check the verification column, and use Smart Replace on any track that doesn't fit.
How do I delete my data or account?
Account → Privacy & Data gives you three self-serve actions: export a copy of your data, clear personalization, or delete your account entirely. Deletion is immediate on the live system.
Contact
support@arixova.app
For billing disputes, include your Stripe receipt number. For data/privacy requests you can also use the self-serve tools under Account → Privacy & Data.